COVID-19

Like many businesses, we’ve had to make a few changes to follow government guidelines and help reduce the spread of Covid-19.

 

This is all new to us as well so please do bear with us while we get use to the changes. We will be reviewing the government policies and updating where necessary but if you have any questions or feedback, please don’t hesitate to ask. 

 

Please read below for more information on some of the changes we've made to keep you and our team safe.

General

  • We now have a one way system through the building so you come in through the front doors and leave via the secret garden.

  • All doors have been propped open so you can walk freely through the building without touching any surfaces.

  • There are hand sanitiser stations by the front door and on the counter - please use them when entering.

  • All our staff will be wearing visors or face masks and there is now a screen across the counter.

  • To minimise contact, we are now only accepting card and contactless payments and aren't taking cash. 

  • When entering the building, please wait at by the sign at the front door.

  • If you are sitting inside, we are following the ‘bubble’ guidelines and only allowing people from two households or less to sit together.

  • You can book a table as normal but we’ll only be taking bookings for tables inside - tables outside will be on a first come first serve basis. 

  • If sitting inside, we will also be asking for your name and phone number in line with the government’s ‘track and trace’ policy.

  • Once you have sat at a table, please do not change tables without asking a member of staff first. We have a limited amount of tables and have to follow a strict cleaning procedure after people have sat at a table.

Café

  • Please wait at the door until one of our lovely team members calls you forward. Before sitting down, please order what you would like to eat at the counter and pay before taking a seat. 

  • The lovely ladies behind the counter will let you know where you can sit and you can sit either inside or outside in the garden depending on availability.

  • Due to the 1m+ social distancing, we cannot allow buggies or pushchairs at tables inside. However, there is space outside undercover to park them and we have highchairs available. You're very welcome to sit outside with the buggy depending on availability.

  • If you would prefer to takeaway, either pop in and order or give us a call during opening hours on 01480 472683. 

  • We’re still doggy friendly - we may not be able to cuddle them as much as we’d like to but we still have treats available behind the counter for our furry friends. 

Bar

  • Please wait at the door and one of our lovely team will come and greet you. You'll be taken a table and asked to remain seated unless you need to go to the toilet. Please do not come up to the bar as we cannot offer bar service at this time. 

  • You'll be served and pay for your drinks at the table. As all our cocktails are made fresh, at busy times there can sometimes be a wait. Our team will let you know if there's a wait for drinks but we will try and serve you as quickly as possible. Please note, we won't be able to make custom cocktails at the moment. 

  • If you have booked at table, your booking will be for 90 minutes but please do let you know if you'd like the table for longer or shorter. We will also be staggering bookings where possible to minimise wait times on drinks. Please note that we don't book the outside space, this is on a first come, first serve basis.

Visit us

Café opening times

Tue to Fri: 9.30am - 3.30pm

Sat: 9.30am until 4pm
Closed Sundays & Mondays

 

Bar opening times

Fri & Sat: 7pm - 11pm

Ground Floor
58 Market Square
St Neots
PE19 2AA

© 2018 Elsie Mays Ltd 2018